Frequently Asked Questions
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General Questions
Q: What areas do you cover?
A: We are based in Pembrokeshire and provide services throughout the surrounding areas. Contact us to confirm if we cover your location.
Q: Are your cleaning methods safe for my property?
A: Absolutely! We use specialist techniques like soft washing and biocide treatments, which are safe, effective, and gentle on surfaces. Our goal is to restore and protect your property without causing any damage.
Q: Are you insured?
A: Yes, we are fully insured for all the services we provide, giving you complete peace of mind.
Q: How do I get a quote?
A: You can request a quote by contacting us via phone, email, or through our website. We’ll arrange a convenient time to visit your property and provide a tailored quote based on your needs.
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Roof Cleaning
Q: What does roof cleaning involve?
A: Our roof cleaning process includes:
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Scraping: Manually removing moss and organic debris.
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Biocide Treatment: Applying a treatment to kill remaining organic matter, prevent regrowth, and restore the original color of your tiles.
Q: How long do the results last?
A: With proper care, the results of our roof cleaning service can last up to 5 years. We also provide a 1-year guarantee for added peace of mind.
Q: Will the cleaning damage my roof?
A: No, our soft washing method and manual scraping are safe for all types of roofs and will not damage tiles or other roofing materials.
Q: Are gutters and windows included?
A: Yes! As part of our roof cleaning service, we clean all gutters inside and out to ensure proper flow, and we clean your windows free of charge.
Render Cleaning
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Q: What is soft washing, and how does it clean render?
A: Soft washing is a low-pressure cleaning method that uses biocides to remove algae, moss, lichen, and other organic matter. It’s highly effective for restoring render while being gentle on the surface.
Q: Will the soft wash damage my render?
A: No, soft washing is specifically designed to be safe for
delicate surfaces like render. It cleans thoroughly without causing any damage.
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Driveway & Patio Cleaning
Q: How do you clean driveways and patios?
A: We use high-powered pressure washing to remove dirt, moss, weeds, and grime. This method restores the surface and improves its appearance.
Q: Will pressure washing damage my driveway or patio?
A: No, our pressure washing equipment is expertly calibrated to clean effectively without damaging the surface.
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​Gutter Cleaning
Q: What does gutter cleaning include?
A: We clean your gutters both inside and out. This ensures proper water flow, prevents blockages, and improves the overall appearance of your property.
Q: Do you clean soffits and fascias too?
A: Yes, we can clean soffits, fascias, and other UPVC elements as part of our exterior cleaning services.
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Solar Panel Cleaning
Q: Why do solar panels need cleaning?
A: Dirt, dust, and bird droppings can reduce the efficiency of your solar panels. Regular cleaning ensures they operate at maximum efficiency.
Q: Is your cleaning method safe for solar panels?
A: Yes, we use purified water and specialist tools to clean solar panels safely and effectively without causing any damage.
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Payment and Booking
Q: How do I book a service?
A: Simply contact us via phone, email, or our website. We’ll schedule an appointment at a time that suits you.
Q: What payment methods do you accept?
A: We accept cash, bank transfers, and other payment methods. Details will be provided upon request.
Q: Do I need to be at home during the cleaning?
A: Not necessarily. As long as we can access the areas to be cleaned, you don’t need to be present. We’ll coordinate with you to ensure everything runs smoothly.
If you have any additional questions, don’t hesitate to contact us. We’re always happy to help!
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Satisfaction Guarantee
Q: What if I’m not satisfied with the cleaning?
A: Your satisfaction is our priority. We offer a Satisfaction Guarantee on all our services. If you’re not completely happy with the results, let us know, and we’ll work with you to make it right. We take pride in delivering exceptional results every time.
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Cancellation Policy
Q: What is your cancellation policy?
A: We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask for at least 48 hours' notice. This allows us to adjust our schedule and accommodate other customers. Cancellations with less than 48 hours' notice may incur a fee to cover lost time and resources.
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